Terms of Service

Effective date: October 2026

This website, printerfairy.com (the "Site"), is operated by PrinterFairy. Throughout these terms, "we", "us" and "our" mean PrinterFairy, and "you" means anyone who visits the Site or buys from us.

These Terms of Service (the "Terms") apply to the Site, everything you can do on it and everything you buy from us (together, the "Service"). They also include the policies we link to here, such as our Privacy Policy.

Please read them carefully. By visiting the Site or placing an order, you agree to these Terms. If you don't agree, please don't use the Site.

1. Online store terms

By agreeing to these Terms, you confirm that you are of legal age where you live, or that you are of legal age and have given permission to any minor in your care to use the Site.

You may not use our products for any illegal or unauthorized purpose, and you may not break any laws where you live when you use the Service, including copyright laws.

You may not send any worms, viruses or other harmful code through the Site.

If you break any of these Terms, we may stop providing the Service to you right away.

2. General conditions

We may refuse service to anyone, for any lawful reason, at any time.

Your content (not including payment card details) may travel unencrypted across different networks and may be adapted to fit the technical requirements of those networks or devices. Card details are always encrypted when they travel over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, its use or access to it, or any contact on the Site through which the Service is provided, without our written permission.

The headings in these Terms are only there to make them easier to read. They don't limit or change what the Terms say.

3. Accuracy of information on the Site

We work to keep the information on the Site accurate, complete and current, but we can't promise that it always is. The general information on the Site is provided for reference only, and you shouldn't rely on it as your only basis for decisions. If you do, it's at your own risk.

The Site may include some historical information, which is not current and is provided for reference only. We may change the content of the Site at any time, but we have no obligation to update any information. It's your responsibility to check the Site for changes.

4. Changes to the Service and prices

Prices for our products may change without notice. A price change never affects an order you have already paid for.

We may change or discontinue the Service, or any part of it, at any time without notice. We won't be liable to you or to anyone else for any change, price change, suspension or discontinuance of the Service.

5. Products

All our products are digital files, and they are available only online through the Site.

We do our best to show the colors and images of our products as accurately as possible. We can't guarantee that your screen, or your printer and paper, will show any color exactly as it looks on the Site.

We may limit the sale of our products to any person, geographic region or jurisdiction, case by case. We may limit the quantities of any product we offer. All product descriptions and prices may change at any time without notice. We may discontinue any product at any time. Any offer for any product on the Site is void where prohibited.

6. Changes to your design

Once you buy an editable template, you can change it as much as you like within what the editor allows. You can't change the design itself (layout, artwork and graphics) beyond the editable areas.

We aren't obliged to redesign a product after purchase. If you want something the product doesn't include, contact us before you order and we'll tell you whether an add-on can cover it (see section 7).

7. Products we personalize for you

Some of our products are personalized by us with the details you give us. In our shop they are called "Made For You" products. In these Terms we call them "personalized products".

Each personalized product is based on a design you can see in our shop before you buy, and it has a fixed price. We add your details to that design. We don't send proofs or rounds of changes, and we use your details exactly as you give them to us, so please check them carefully when you order.

If you want something the product doesn't include, you can buy an add-on. If you're not sure which add-on you need, contact us before you order. In some cases, we may create a separate listing just for you.

Not exclusive. Personalized products, and any design we create or change for you, are not exclusive unless we agree otherwise. This means that we may add the design to our shop and sell it to other customers, with or without changes. Before we do, we always remove your personal details: names, ages, dates, event details, addresses and any photos of you, your family or the person being celebrated. We never publish or share those details (see section 12).

Exclusive designs. If you want a design to be yours alone, contact us before you place your order. A design is exclusive only if we agree to it in writing and you have paid for exclusivity.

Whether or not it is exclusive, PrinterFairy keeps the intellectual property in every design. You get the personal-use license described in section 9.

This section applies to orders placed from the effective date of these Terms.

8. Product delivery

All our products are digital printable files only. Nothing physical is shipped, so there are no shipping or handling charges.

How you receive your files depends on the type of product:

• Instant download: your download links are ready right after checkout, on your order confirmation page and in the email we send you.
• Editable template: you'll receive access to our online editor (currently Corjl) at the email address you used for your order.
• Personalized product (see section 7): we make your files available in your account on the Site within one or two business days of your order. Business days are Monday to Friday, so weekends don't count. If you need your files sooner, you can buy our rush option for delivery the same day. Please contact us before you order to make sure we can do it.

If you don't receive access to your template or your files, contact us with your order number.

9. Intellectual property and license

The Service and its original content (not including content provided by users), features and functionality are and will remain the exclusive property of PrinterFairy. They are protected by copyright, trademark and other laws of Spain and other countries. You may not use our trademarks or trade dress in connection with any product or service without our written permission.

When you buy a product, you get a license to use it for any reasonable personal purpose, such as printing, copying and emailing it for your own party, event or classroom. You may not:

• resell, share or distribute the files or templates, in their original or edited form;
• use them for any commercial purpose or for anyone else's business;
• present the designs as your own or use them, or any part of them, to make other products.

Printing at a print shop. Some print shops ask for a signed copyright release before they print. If yours does, contact us and we'll send you one.

10. Billing and account information

You agree to give us current, complete and accurate purchase and account information for every purchase, and to update your account and other information, including your email address and payment details, promptly so we can complete your orders and contact you when needed.

You are responsible for keeping access to your account safe and for any activity under your account. If you notice any unauthorized use of your account, tell us right away.

We may refuse any order you place with us. We may limit or cancel the quantities bought per person, per household or per order, including orders placed by or under the same account, the same payment card or the same billing address. If we change or cancel an order, we'll try to let you know by contacting the email address or billing address you gave us. We may limit or refuse orders that, in our judgment, seem to be placed by dealers, resellers or distributors.

11. Third-party tools

To provide the Service, we use tools and services run by other companies, which we don't monitor or control. For example:

• Shopify: runs our store, checkout and your account.
• Corjl: our current online editor for editable templates.
• Your payment provider (such as PayPal): processes your payment.
• Shopify Inbox: the chat on the Site.
• Judge.me: product reviews.

You agree that we provide access to these tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement. We have no liability arising from or relating to your use of third-party tools.

Any use of these tools is at your own risk, and you should make sure you are familiar with and accept the terms on which the relevant provider offers them.

We may offer new services or features through the Site in the future. These Terms apply to them too.

12. Content you send us

When you send us content to personalize a product (such as names, dates, party details or photos), you keep your rights to it. You give us permission to use, change and reproduce that content only as needed to make and deliver your order.

You are responsible for the content you send us. You confirm that you have the right to use it, including any photos of other people, and that it doesn't break any law or anyone else's rights.

PrinterFairy won't make public or share any of your personal details or the information you send us for your order.

13. Comments, feedback and reviews

If you send us ideas, suggestions, proposals or other material, whether online, by email or otherwise (together, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use them in any medium. We have no obligation to keep any comments confidential, to pay for them or to respond to them.

We may, but have no obligation to, monitor, edit or remove content that we decide is unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that breaks anyone's intellectual property or these Terms.

You agree that your comments won't break anyone's rights, including copyright, trademark, privacy or personality rights. You also agree that they won't contain unlawful, abusive or obscene material, or any computer virus or other malware. You may not use a false email address, pretend to be someone else, or mislead us or anyone else about where your comments come from. You are solely responsible for any comments you make and how accurate they are. We take no responsibility for comments posted by you or anyone else.

14. Personal information

How we handle the personal information you give us through the Site is explained in our Privacy Policy.

15. Refunds and right of withdrawal

Our products are digital files. Once your files have been delivered to you (made available to download, made available in your account on the Site or opened in our online editor), or once you have downloaded them, the sale is final and you can't cancel it or ask for a refund, except in the cases listed below.

Right of withdrawal. Under Spanish and EU consumer law, you can usually cancel an online purchase within 14 days. This right doesn't apply to:

• digital content that isn't supplied on a physical medium, once delivery has started with your prior express consent and your acknowledgment that you lose your right of withdrawal;
• products made to your specifications or clearly personalized, such as personalized products (see section 7).

When you place an order, you ask us to deliver your files right away, and you expressly agree that you lose your right of withdrawal as soon as your files are delivered to you.

When we do give refunds. We'll refund your order in these cases:

• You didn't receive your files. If your files don't reach you (for example, because of an email problem), tell us within 7 days of your order. We'll send them again, or refund you if we can't.
• You can't download or open your files. Contact us within 3 days of your order. We'll help you, and if we can't fix the problem, we'll refund you.
• You ordered the same product twice by mistake. If you place the same order twice on the same day from the same account, ask us within 3 days and we'll refund the duplicate.

To ask for a refund, email info@printerfairy.com with your order number.

Your legal rights. Nothing in this section affects your rights under the law if a file is faulty or isn't as described. If that happens, contact us and we'll fix or replace it. If we can't, you can ask for a price reduction or a refund.

16. Errors and omissions

The Site may sometimes contain typographical errors, inaccuracies or omissions in product descriptions, prices, promotions, offers or availability. We may correct any of them, and change or update information or cancel orders if any information on the Site is inaccurate, at any time and without notice, including after you have placed your order. If we cancel an order you have paid for, we'll refund it.

We have no obligation to update, change or clarify information on the Site, except as required by law.

17. Prohibited uses

In addition to the other restrictions in these Terms, you may not use the Site or its content:

• for any unlawful purpose, or to encourage others to do anything unlawful;
• to break any international, national or local regulations, rules or laws;
• to infringe our intellectual property rights or anyone else's;
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
• to submit false or misleading information;
• to upload or send viruses or any other malicious code that may affect the Service, the Site, other websites or the internet;
• to collect or track other people's personal information;
• to spam, phish, pharm, pretext, spider, crawl or scrape;
• to copy, download (beyond normal browsing) or monitor any part of the Site with automated tools, or to overload its servers;
• for any obscene or immoral purpose;
• to interfere with or get around the security features of the Service, the Site, other websites or the internet.

We may end your use of the Service or the Site if you take part in any of these prohibited uses.

18. Disclaimer and limitation of liability

We don't guarantee that your use of the Service will be uninterrupted, timely, secure or error-free, or that the results you get from using it will be accurate or reliable. We may remove the Service for indefinite periods of time, or cancel it at any time, without notice.

To the extent the law allows, the Service and all products delivered to you through it are provided "as is" and "as available", without warranties or conditions of any kind, express or implied.

To the extent the law allows, PrinterFairy, its owners, employees, suppliers and service providers will not be liable for any indirect, incidental, punitive, special or consequential damages, including lost profits, lost revenue, lost savings or loss of data, arising from your use of the Service or any product bought through it.

Nothing in these Terms limits or excludes our liability where the law doesn't allow it, or affects your rights as a consumer under the law.

19. Indemnification

You agree to defend and hold harmless PrinterFairy and its owners, employees, suppliers and service providers from any claim or demand, including reasonable legal fees, made by any third party because of, or arising from, your breach of these Terms or the documents they include, or your breach of any law or of anyone else's rights.

20. Severability

If any part of these Terms is found to be unlawful, void or unenforceable, that part will still apply as far as the law allows, and the unenforceable portion will be treated as removed from these Terms. This doesn't affect whether the remaining parts are valid and enforceable.

21. Termination

The obligations and liabilities of both parties that arose before the termination date will continue after these Terms end, for all purposes.

These Terms apply until you or we end them. You can end them at any time by telling us that you no longer want to use the Service or by no longer using the Site.

If we believe, in our judgment, that you have failed to comply with any of these Terms, we may also end them at any time without notice. You will remain responsible for all amounts due up to and including the termination date, and we may deny you access to the Service or any part of it.

22. Entire agreement

If we don't exercise or enforce any right or provision of these Terms, that doesn't mean we give it up.

These Terms, and any policies or operating rules we post on the Site or in connection with the Service, are the entire agreement between you and us about the Service. They replace any earlier or current agreements, communications and proposals, oral or written, between you and us, including any earlier versions of these Terms.

If anything in these Terms is unclear, it won't be interpreted against the party who wrote it.

23. Governing law

These Terms, and any separate agreements through which we provide you the Service, are governed by and interpreted under the laws of Spain.

If you are a consumer, this doesn't take away the protection given to you by the mandatory consumer laws of the country where you live.

24. Changes to these Terms

You can read the latest version of these Terms on this page at any time.

We may update, change or replace any part of these Terms by posting the changes on the Site. When we do, we'll change the effective date at the top of this page. It's your responsibility to check this page from time to time. If you keep using the Site after we post changes, you accept them. An order you have already placed is governed by the Terms that applied when you placed it.

25. Contact information

If you have any questions about these Terms, use our contact form or email us at info@printerfairy.com.

Address:
Calle Homero #2
piso 1, puerta 2
Cullera, Valencia 46408
Spain